Choosing Your Comment System
Prior on using Disqus, I was choosing between the said system and IntenseDebate. Using blogger as my blog host, I actually found Disqus more hasle-free than installing IntenseDebate. Correct me if I'm wrong with this one, but installing Disqus is as easy as adding a one line widget to your blog as compared to IntenseDebate that gives me a headache.
On the other hand, I couldn't make IntenseDebate work on my blogs, I must be lazy enough and tired of codes to dig in further on resolving the installation process.
Experience Using Disqus
Here are some of the most wonderful things Disqus has offered me since I used it:
- Disqus gives me the chance to export all my past blogger comments to disqus with just a click of a button. Yes, that means, you don't lose any of your old comments.
- You can sync your disqus comments to your blogger comments so if you just decided that you don't like to use the said service, all your comments are still in the blogger's server.
- Disqus also provides a "reply-to-post" approach which makes your comments organize and more pleasing to the eyes. This turns your comments to a community like conversation
- It also provides one-time-login to all Disqus operated sites. That means you don't have to login everytime and, sometimes, you won't even need to enter the captcha as blogger does.
- Disqus' dashboard also provides easy moderation on your comments as well as an easy way of remembering the comments you have done in the past even on other blogs and site that you visited.
- Most of all, I love their customer support! I do technical and client support sometimes so I know how to feel irritated when a client asks like I did (hehe). I appreciate their quick and informative response to me everytime I send my complaints to them.
The Bad Side
Well yes, lately, I have been experiencing some troubles with disqus. As I have said above, I've been sending my complaints to them regarding this, and here are some that I found out.
a. Issues with "comment synchonization"
It has been a long time that I tried clicking the sync button on their dashboard. After a few minutes, I would receive an email stating that it failed. I tried it multiple times already until last week, I hit their help button and ask Disqus about it and here is their response:
This message indicates that Disqus was unable to access the Blogger API. If you continue to receive this error, we would recommend contacting Blogger with the details of what you're experiencing via their support forum here: http://www.google.com/support/forum/p/blogger
Unfortunately, they're the only ones who can fix this. We apologize for any inconvenience.
Thanks for using Disqus,
Tired of all this issue, I logged in to my blogger and tried some configuration instead of talking to blogger's customer support. I found out that the cause of this was because I disabled my comments after installing Disqus. Based on my tests, disabling your comments would cause your synchronization process to fail. You have to make sure that your comments is shown. To do so:
From blogger's dashboard, Click: Settings > Comments (see figure below)
b. Issue with blogger's mobile template
I just enabled my blog's mobile template last week and tested it on my miniOpera ( You can actually test your blog's appearance on the PC's browser too by adding a parameter
m=1on your URL, example: http://ajibanda.blogspot.com?m=1 ). The problem with this, as far as I have seen on forums, is that the said template doesn't support widgets. In that case, disqus would not appear on your blog.
The issue occurs now when a visitor suddenly add a comment on your blog. The comment would be added to your comments on blogger and not on disqus. When you view your blog on the net, the said comment won't be visible on the web version. Unfortunately, the sync feature is one-way syncing only that sends disqus comments to blogger but do not import blogger comments to disqus.
I have reported this to Disqus and this is their final response (I actually receive this email while I'm doing this post, and I would like to thank Tyler for answering all my questions):
We've seen a couple other cases similar to this reported today and, based on what we've learned from these cases, it looks like Blogger is currently enabling and disabling Disqus (or all widgets in general) in mobile views back-and-forth right now. Regarding this, we'd recommend contacting Blogger directly as unfortunately in the meantime there's no way to automatically import comments to Disqus since the Disqus widget assumes that it is the only comment system once it is installed.
To resolve the said issue, I would have to import again the comments manually so that comments created via mobile would still appear on my blog. Do not worry, since this would not create duplicate comments ( I thought it would.. :p ).
c. Problem with post with no title
This is a weird behavior that I see not only on disqus but also on blogger. When you have a post that has literally no title then viewing it via the index (aka home) or archive page, there would be no way for you to view the "post's page" unless you click the "[NUMBER-OF-COMMENTS] comments" link on each post (see RPG Quote).
Now if you attach disqus on such posts, the "[NUMBER-OF-COMMENTS] comments" link would be replaced and would malfunction. It would be replaced by an anchor-link instead that goes to nowhere on your blog.
This issue might be too odd, but generally, this gives Disquss a limitation on it's service. I actually haven't reported it since I don't think most people would do what I did to the said blog. :p
Upon seeing the capabilities and it's limitations, I would still stick with Disqus for now, since it is giving me more fun and advantages on using this as compared to the default blogger's comment system.
How about you, what can you say? Are you using Disqus, IntenseDebate or still sticking with the old Blogger style? Share your thoughts, I would be happy to hear them! :)